Privacy Policy

Committed to keeping your data safe

Deep Etch Australia values client’s privacy as much as you value your images. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website or photo editing services. By using our site, you agree to the terms below.

1. Who We Are

Deep Etch Australia is a professional image editing company based in Sydney, NSW. We specialize in deep etching, background removal, shadow creation, and other Photoshop-based services tailored for Australian businesses, photographers, and eCommerce owners.

Your trust matters to us, and we are committed to handling your personal information responsibly and transparently.

2. Information We Collect

We collect only the data necessary to provide you with the best possible service experience. This includes:

  • Your full name and contact information (email, phone, address)
  • Company name (if applicable)
  • Payment and transaction details
  • Uploaded images and related editing instructions
  • Browser type, device info, and IP address for security and analytics.

We do not store your payment card details. Payments are processed securely through trusted third-party gateways.

3. How We Collect Information

We gather information through the following means:

  • Order submission or quote requests on our website
  • Contact form or live chat communication
  • Email correspondence
  • File uploads for editing
  • Automatic tracking tools such as cookies or analytics

Cookies help us remember your preferences and improve website performance. You can disable cookies in your browser settings if preferred.

4. How We Use Your Information

We use your personal and business information for legitimate purposes only, including:

  • Processing and delivering your orders
  • Providing customer support and communication
  • Creating secure invoices and receipts
  • Sending service updates, discounts, or newsletters (if you opt in)
  • Improving our website and service experience through analytics

We do not sell or rent your data to any third party.

5. Data Sharing & Third Parties

Your personal data may be shared only with:

Our trusted service partners who assist with secure payments, cloud storage, or file transfer.

Our professional editing team who handle your photos with confidentiality.

Legal authorities, if required by Australian law.

Every third-party partner we work with follows strict privacy and data protection standards.

6. Data Protection & File Security

We understand the importance of protecting your creative assets. That’s why we use encrypted servers, secure file transfer systems, and strong access controls.

Your files remain confidential and are never used for marketing or demonstration purposes without your explicit consent.

Edited and original images are typically stored for up to 60 days to accommodate revisions. After that, they are permanently deleted from our systems.

7. Your Rights Under Australian Law

Under the Australian Privacy Principles (APPs), you have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates to your data
  • Ask for deletion of your data (unless retention is legally required)
  • Withdraw consent for marketing communications

To make a request, simply email us at contact(at)deep-etch.com.au

 and we’ll respond within a reasonable time.

8. Marketing Preferences

We may occasionally send you offers, promotions, or updates related to our services. You can unsubscribe anytime by clicking “Unsubscribe” at the bottom of our emails or contacting us directly.

We’ll never spam or share your details with marketing networks.

9. External Links

Our website may include links to other websites. Please note that we’re not responsible for their privacy practices or content. We recommend reviewing their privacy policies before sharing personal information.

10. Policy Updates

From time to time, we may update this Privacy Policy to reflect changes in our services or legal obligations. Any new version will be posted on this page with an updated “Last Updated” date. Your continued use of our website means you accept the revised version.

11. Contact Us

If you have questions, complaints, or requests about your data privacy, you can contact us anytime.

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